Flowers will not be exchanged. Giftware can be exchanged if returned to Macksville Florist within one week of purchase. A refund is possible in certain situations.

If a customer is not satisfied with the quality of a floral product provided, the floral product can be returned to Macksville Florist on the day of receiving the flowers to receive a refund.

All approved refunds made online, by telephone or in store will be refunded to the original credit or debit card that the purchase was made with.

Cash purchases will be refunded in cash, or a store voucher can be issued to the value of the purchase.